Shipping Policy

We are excited to strive to deliver the carpets you like as quickly as possible.
 

We aim to complete your order within the first day after ordering.
 

Depending on your location, we try to have the order prepared within 3-6 working days.
 

The orders you will place as special production have a calendar completely related to the content of the order you will place.
 

We send our carpets free of charge, unless a shipping cost is specified on the product's information page or there are special conditions.
 

These special conditions will be placed on the carpet page and in the shipping section specific to the product in question.
 

Apart from this, we expect you to send your possible changes or special requests about shipping to info@durananatolia.com. We try to implement your possible special requests in the period until your carpet is delivered.

 

Although we make every effort to get your order to you as quickly as possible, we would like to state that we need your understanding due to delays caused by reasons beyond our control.
 

The rules and conditions of the courier company that will make the delivery in all processes of Shipping are also of special importance.
 

If the carpet you order is subject to a customs procedure, delays caused by customs procedures are beyond our responsibility.
 

Please note that local customs taxes are the responsibility of the buyer.